Terms And Conditions

Order Processing

Order processing would only be processed once payment is confirmed and once allocated to active account customers.

Payments

Any late payment would incur additional charges per our sales terms and conditions

PayPal

Secure Online Payments

 

Direct Deposit

Account Name

Solid Dynamics Pty Ltd

Bank

ANZ Bank

BSB

012 475

Account No.

901 193 305

Credit Card Over Phone

Call

02 9157 8777

Reference

*Credit Card Surcharges Apply

LayBuy

ZipPay (Buy Now Pay Later)

Email

By request only and subject to approval

Cash (5% discount on cash payments)

Visit our showroom

Sydney - Pemulwuy NSW 2145

Melbourne – Campbellfield VIC 3061

Delivery

  • All deliveries would be sent using third party forwarder such as Toll Group, Hunter Express, Australian Post, Courier Please, Fastway, etc.
  • We will endeavor to have all orders, which placed before midday on business days, processed and shipped on the same day.
  • You would receive shipping confirmation email with the tracking number and link to track your order online. You will then able to track your order via the online tracker.
  • Please discuss special requirements or insured freight options when you place the order
  • Generally, we approve the “Authority to Leave” to all delivery, however if driver feel ‘unsafe to leave the goods’ then they would leave a note or sending both (you and sender) notification email(s).
  • We have full right to pass additional charges from freight forwarder if there are re-delivery, additional lifting requirements (forklift) or extensive delay during unloading at your premises, etc.
  • We encourage our customers to monitor the tracking details online, however if you encourage problems: please contact us after few days from estimated due date.

Exchange & Returns

  • Fittings

Gladly exchange unused items fitting components with 20% restocking fee is applied to all unused fittings components

  • Tubes, Assemblies or Kits

As we custom cuts the tubes, only unused fittings can be exchanged or refunds

  • Special Products / Fabrications / Services

No refunds

Guarantee

  • Our products are guarantee from manufacturing defects.
  • We are continuously to improve our best services to all customers
  • Our lower price guarantee we will beat our competitors’ price by 5%. Conditions include:
  • Must present a written quote (excluding distributors).
  • Only on stocked fittings items only.
  • Exclude tubes, assembly, and freight.
  • Pay by cash or bank transfer and no credit cards