Frequently Asked Questions
- Orders
- My Account
- International Shipping
- Guarantees
- Pricing & Billing
- Buyers Guide
- Returns & Exchanges
- Products
Orders
*Sydney: Warehouse 8 / 2-4 Picrite Close,
Pemulwuy NSW 2145.
*Melbourne: Factory 3 / 35-37 Jesica Road,
Campbellfield VIC 3061
We accept postage and deliveries at both locations.
My Account
1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
International Shipping
When will my order ship and what are my shipping charges?
Guarantees
Pricing & Billing
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyers Guide
Please note that some sales/discounts may be applied automatically on checkout (such as the bulk discount discount). These will also be displayed within the price breakdown the right hand side.
Alternatively you may contact us at sales@tubeclamp.com.au or 02 9157 8777 to speak to a sales representative who can help you find the product best suited to your needs.
These discounts do not apply to all products. For more information look for the bulk discount table found below the "Add to Cart" button, or find the price breakdown found in the "Shopping Cart".
QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand", whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow".
You may find additional information on our store and Tubeclamp, as well as links to our social media accounts at the footer at the bottom of the page.
If you have any trouble locating a product, feel free to contact our sales team for assistance.
Returns & Exchanges
How do I return an item?
Returns will only be accepted provided that:
(a) the Client has complied with the provisions of clause; and
(b) Solid Dynamics Tubeclamp has agreed in writing to accept the return of the Goods; and
(c) the Goods are returned at the Client’s cost within five (5) days of the delivery date; and
(d) Solid Dynamics Tubeclamp will not be liable for Goods which have not been stored or used in a proper manner; and
(e) the Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances.
Solid Dynamics Tubeclamp may (at their sole discretion) accept the return of Goods for credit but this may incur a handling fee of up to twenty percent (20%) of the value of the returned Goods plus any freight costs.
Orders
We offer fittings in six different sizes according to Australian standard pipe sizes, ranging from 21mm to 60mm. To select the right fitting, simply measure the outside diameter (OD) of your pipe and choose the corresponding fitting size.
For example, if your pipe has a 48mm outside diameter, you would select the D48 fitting size.