Returns & exchanges

How do I return an item?

Returns will only be accepted provided that:

(a) the Client has complied with the provisions of clause; and

(b) SD has agreed in writing to accept the return of the Goods; and

(c) the Goods are returned at the Client’s cost within five (5) days of the delivery date; and

(d) SD will not be liable for Goods which have not been stored or used in a proper manner; and

(e) the Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances.

10.2 SD may (at their sole discretion) accept the return of Goods for credit but this may incur a handling fee of up to twenty percent (20%) of the value of the returned Goods plus any freight costs.